Return and Exchange Policy Updated: Jul 19, 2023

Order alterations, including cancellations and changes in specifications, are subject to charges determined by Rust Automation & Controls, Inc..
Custom, Non-Cancellable, Non-Returnable, Non-Refundable and Sales Center Products, modified products, products which have been used, or products which have been shipped more than 60 days prior, are not returnable.

At Rust Automation & Controls, Inc., your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item. We want to make it easy. Return or exchange your items by courier. An RMA is required.

Returns or Exchanges by Courier in Two Easy Steps
Contact us to request an RMA number. In order to expedite your return, please include your order number.

Ship Your Return or Exchange to Rust Automation & Controls, Inc.

Please note that when shipping your return to Rust Automation & Controls, Inc., you are responsible for all shipping costs. Ship your return or exchange to the following address:

Returns   8070 South 1300 W, West Jordan, Utah 84088 United States

If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please note that your country may levy import duties and taxes on any items we ship to you. Our preferred shipping option of FedEx allows you to track your return online and provides fast service, with packages arriving at our facility in 2 to 5 business days.

Exchange
For the fastest service, call Customer Service at +1 801-566-7878 to request an exchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.

Returning Items Delivered by Freight
If you discover a problem after you've accepted delivery, please contact us at +1 801-566-7878. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you do wish to return or exchange an item, please contact us at +1 801-566-7878.